Effective Date: April 28, 2014.
INFORMATION WE COLLECT
USER-PROVIDED INFORMATION: When you submit a question to us through our Website form, we require you to provide us with personal contact information, such as your name and email address. When you choose to email use directly through the email address provided on the website, your email address and associated name is provided to us.
COOKIES INFORMATION: When you visit the Website, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Website. A cookie may also convey anonymous information about how you use the Website to us. A cookie does not collect personal information about you. We uses both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser's directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website may not function properly if the ability to accept cookies is disabled.
LOG FILE INFORMATION: Log file information is automatically reported by your browser each time you access a web page. When you view our Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
CLEAR GIFS INFORMATION: When you access the Website, we may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of our users anonymously. No personally identifiable information is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Website better for our users.
HOW WE USE YOUR INFORMATION
We use the information you submit to operate, maintain, and provide the features and functionality of the Website and to respond to questions or requests you have submitted to us.
Any personal information or content that you voluntarily disclose for posting to the Website or its related forums, message boards or similar publicly accessible areas becomes available to the public. We are not responsible for personally identifiable information and data contributions that you choose to disclose publicly in these areas. If you remove information that you posted, copies may remain viewable in cached and archived pages, or if other users have copied or saved that information.
By providing us your email address, you consent to our using the email address to send you service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as newsletters, changes to features of the Backup Rocket Application (the "Application"), or special offers. If you do not want to receive such messages, you may unsubscribe by following the link provided in the email communication. Unsubscribing may prevent you from receiving messages regarding updates, improvements, or offers. You may not unsubscribe from service-related emails. If you correspond with us by email, we may retain the content of your email messages and our responses.
We may use certain information about you and/or certain of your data without identifying you as an individual to third parties. We do this for purposes such as analyzing how the Website is used, diagnosing service or technical problems, maintaining security, and personalizing content. We may work with analytics companies such as Localytics and Google Analytics to help us understand how the Website is being used, such as the frequency and duration of usage, how Users found our Website, and other non-personally identifiable information so we can deliver a better experience and improve the Website.
We reserve the right, but have no obligation, to monitor the information you post on the Website and related forums. If applicable, we reserve the right to remove any such information or material for any reason or no reason, including without limitation if in our sole opinion such information or material violates, or may violate, any applicable law or to protect or defend our rights or property or those of any third party. We also reserve the right to remove information upon the request of any third party.
(a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Website;
(b) provide custom, personalized content and information;
(c) monitor the effectiveness of the Website;
(d) monitor aggregate metrics such as total number of visitors and traffic; and
(e) diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses.
HOW WE SHARE YOUR INFORMATION
PERSONALLY IDENTIFIABLE INFORMATION: We may share your personally identifiable information with third parties solely for the purpose of providing services to you. We may store personal information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers).
ERCLab, LLC, its employees, agents and contractors must have a business reason to obtain access to your personally identifiable information. We may share your personally identifiable information with those who help us manage the Website, or with outside contractors, agents or processors that help us with administration.
We do not share your personally identifiable information or personally-identifiable location information with third-party companies for their direct marketing use. As we develop our business, we may buy or sell assets or business offerings. User email and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.
NON-PERSONALLY IDENTIFIABLE INFORMATION: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain services.
HOW WE PROTECT YOUR INFORMATION
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
YOUR CHOICES ABOUT YOUR INFORMATION
You may, of course, decline to submit personally identifiable information through the Website, in which case we may not be able to provide certain services to you.
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on the Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
LINKS TO OTHER WEB SITES
ADDITIONAL PRIVACY POLICIES